New publication of the RILSA

Havlíková, Jana – Hubíková, Olga
Role of social work and applying situation approach in the context of the care allowance administration
Prague: RILSA, 2015. 116 pp. - ISBN 978-80-7416-216-9

The monograph focuses on the possibilities of realization of social work in the Care Allowance (CA) assessment and eligibility process at the local branches of the Czech Employment Office (CEO). We concentrate above all on the selected approaches to the clients used by social workers in this field, as these approaches emerged from the verbalized every day experience of these social workers. Our study is based on qualitative interviews with 24 social workers, each from different local branches of the CEO, gathered in 2014 within a research “Utilization of information gathered via social investigation for the purpose of comprehensive social work with the Care Allowance claimants (TD020037)” were the main source of data. As an analytical framework we employ the procedural and situational approach dichotomy. The procedural approach manifests itself mainly through an emphasis on smooth application management and adherence to the administrative procedures. On the other hand, the situational approach stands for social work oriented on support of individual clients and the intervention into their complex life situations. In the everyday practice, the particular elements of procedural and situational approach are applied to different extent on the different local branches of CEO. The objective of this study is to detect, whether social workers manage to apply situational approach to the clients in their everyday practice and whether they actually are inclined towards the use of the situational approach. We focus on the crucial spheres of social workers activities in the CA assessment and eligibility process, which means above all the social investigation (SI) in its broader context. That means not only the SI alone bust also the preparation for the SI, making the SI report or the transfer of information from SI to relevant stakeholders. We endeavour not only to find situational approach elements being applied, but also to identify the circumstances that facilitate or contrarily impede the situational approach application. In relation to this we pay attention to the key areas of organizational, personnel, and technical conditions, in which the CA social workers perform their everyday working tasks, including soft factors such as for example informal or semiformal relationships and way of communication between CA social workers and respective assessment-providing physicians or municipal social workers. The study is completed by the set of recommendations supporting the application of the situational approach to the clients in CA social work practice.

Fulltext  (only in Czech)

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